Channel Management

What are channels?

Channels are used to designate the number of simultaneous calls allowed on your account. While channel amount doesn't matter for small-scale campaigns, channel impact becomes more perceptible as the scale of your campaigns grows.

How many channels do I have?

Initially, we grant all accounts with 30 channels upon creation. Planning to use our services for large-scale communication campaigns? You can contact the support team right off the bat to get enough channels to manage your needs.

How can I add more channels?

Adding more channels is free of charge. Additional channels are allocated depending on the quality of the overall traffic quality sent to our services: ASR, call duration, blacklisting... Channels are granted according to your needs to preserve the best quality of service for all customers.

To add more channels to your account, contact the customer support team.

(VoIP reseller) How can I move channels from one client to another?

VoIP reseller accounts can move up to 30 channels at a time, from one client to another. If you need additional channels, please contact the support team to process your request.

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