Medias FAQ

What are medias?

Medias are audio files that can be used any time an audio message is played. These include ringtones, welcome messages (played when the call recipient answers), call whispers (played to the call handler), IVR messages, voicemails, and failure messages.

We support the most common media file formats, including .wav, .mp3, and .ogg; if you want to upload audio on an unsupported media format, you need to convert the file beforehand, with the help of an audio editing software or an online converter.

Medias also include email templates in the email sent to the specified address when the email options have been activated (call recording, voicemail message).

How can (audio) medias be created?

Three methods can be used to create medias; each fit different needs.

  1. Direct upload: You can use your audio files as medias. 
  2. TTS: Text-To-Speech can be used to generate a media from a text. To learn more about TTS and how to best use it, please read our relevant Learning Hub Article: TTS Overview.
  3. Phone Recording: If you are creating a campaign for a third party, the phone recording option might be the best fit. It gives you a phone number to call and a code to input, unique to the media. This option allows for the delayed recording of media, as you can create the campaign without having first to record your media. You can then give the third party the phone number and unique code to let them record the medias.


Preview of the phone recording media creation option

Where can I see my medias?

In SENDR, you have a MEDIA tab where all your medias are listed. Using the search bar at the top of the screen, you can search through your medias. Filtering options, based on media types or creation dates are also available.


Are there any limits to the number of medias I can upload?

The first GB of media data is handled free of charge. If you exceed your quota, you can't record any additional media.

If you need more media space, we can raise the maximum limit of your media library for a fee: $29 per month per GB. Please contact the support team to get the process started.

Using the API, you can view your current library situation and allowed quota using the media.get_quota_status method (doc). It returns the media count, quota (maximum capacity currently allowed) and current status.

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