How to set up your first call tracked number

This tutorial details all the steps necessary to set up a call tracked number on CALLTRACKR. If some questions are left unanswered, please check CALLTRACKR Basics or contact the support team.

Creating an account

To get started with call tracking, you need to create an account. Go on CALLTRACKR.io and click the Start with a free tracked number button to get started. We'll ask you for some information as well as an email address: make sure it's valid since you will need it to receive your credentials to log into CALLTRACKR.

To have a call tracked number, you need two things:

  1. A DID (phone number): you're in luck, we offer a phone number for a week upon subscription to help you test our service.
  2. A call tracking web app that handles the call tracking, the object of our next step.

Creating and setting up the call tracking voice app

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Manage Voice Apps on CALLTRACKR

In the Voice Apps menu, you can view all your web apps and their assigned number. Voice Apps are used for call tracking, click-to-call and real-time (API only). For this tutorial, we'll stick to call tracking. 

Here are the six steps necessary to create a call tracking voice app:

Step 1: Name

As explicit as it can be: the name of your call tracking app. It will be useful once you have plenty!

Step 2: Music&Voice Prompts

Medias are the audio files associated with the number. The media descriptions are here to help you know when and to whom they are played.  To add new media to your library, follow the three-step tutorial below

Click the Media section of the menu (1)

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CALLTRACKR Media Library 

Then click Library (2).

Once in the media library, the +New Media button is visible on the right just below the menu.

Give your media a name, and select the relevant categories (at least one), then click on your preferred way to record it.

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CALLTRACKR Add a media

There are three different available ways to record your media.

  1. Direct upload: You can use your audio files as medias.
  2. TTS: Text-To-Speech can be used to generate a media from a text. To learn more about TTS and how to best use it, please read our relevant Learning Hub Article. ==> LH / TTS Guide
  3. Phone Recording: It gives you a phone number to call and a code to input, unique to the media. Check the Media FAQ to learn more about phone recording.

Step 3: Targets

Targets are phone numbers your call tracked number redirects to. Please input the number in an international format. For instance, for an American number like (646) 982-0822, input +16469820822.

Each target is set with a dial timeout duration: this is the amount of time CALLTRACKR will spend trying to redirect the call to the number before trying the next action (redirecting to the next number or voicemail). During this time, the caller is played the ringtone and the target phone is ringing. The default duration is set to 20 seconds, to give enough time to let the target pick up while not being too long for the caller. You can set a timeout time as low as 5 seconds but keep in mind that that would be a very short window for the target to pick up. At the other end of the spectrum, the maximum timeout of 2 minutes might be too long for the caller who may hang up.

You can set up multiple targets: they are successively called until one picks up. You can reorder the target by drag and drop. Targets are called in the order displayed.

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CALLTRACK - Target setting example

In the example above, four numbers are called (646) 982-0822, to 0825 with a 20s timeout between each.

If you activate the voicemail option (step 5), you can also choose to have no target: in this case callers will be redirected straight to the voicemail.

Step 4: Options

You can record calls made to your tracked numbers if you need to, just check the box. Call recordings are stored as medias; you can access them in the Call submenu. (The Call submenu is hidden if empty)

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CALLTRACK Access call recordings

Step 5: Voicemail

If all the set targets are called with no answers, calls are sent to voicemail. If no voicemail is set, calls sent to voicemail hang up. You can choose to record voicemails. You will be asked for at least one email address to receive the recording on.

Recordings must be shorter than 2 minutes.

Step 6: Integration

You can integrate CALLTRACKR with Google Analytics if you want, just specify your Google Analytics tracking code (UA-000000-2) in the dedicated section. Click here if you don't know where to find it.

Step 7: Assigning a DID

Finally, the last step is to assign your newly created voice app to a DID. Here's how:

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Assigning a DID to a voice app

First, to select the DID you wish to assign (1), then select the voice app you want to assign it to using the drop-down menu (2). You can view the DID assigned to each voice app on the first left column and the voice app assigned to each DID in the very last column.

You are all set! You can start using the call tracked number in your online or offline campaigns to measure their efficiency!

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