We use the terms "inbound" and "outbound" quite often in this presentation. If you are unfamiliar with them, we advise you to check our dedicated Learning Hub article.
Call & Be Called From All Around The Globe
SIP Trunking (Outbound and inbound calls at scale)
Conveniently handle important outgoing call needs. Face any international needs with an adaptive solution that matches your location and network situation.
Control and customize the experience in real-time for your inbound and outbound communications. Treat each customer like they deserve and maximize your learning.
Handle incoming calls
Custom IVR (Inbound or outbound calls control menu)
Create a smart mapping to route incoming calls according to the rules you set. Make sure each call you receive is handled in the quickest and most efficient way.
Call Tracking (Inbound calls' source identification)
Track incoming call activity and know where your users found your number. Track calls generated for and routed to a third party.
Optimize Outbound Business Communications
User Acquisition and Engagement (Outbound calls, ringless drops & SMS campaigns)
Generate online and in-store traffic and keep users engaged using automated and scalable communications methods. Easily broadcast news about sales and events to your customer base.
Notifications (Automated, contextualized & personalized event-triggered messages)
Send personalized messages to your customers at key steps of their journey. Notify them of main events and make sure they receive your messages.
Person-to-Person Communication (Users' calls and SMS safeguarding)
Easily allow your users to exchange with each other on their usual channels. Frame the interaction to ensure its security and keep it smooth.